Information Service Request

If this is urgent please call
the Help Desk at 502-629-8911

Please ensure all the requested information is filled out
so your request will not be delayed.

Go back to support.nortonhealthcare.org

Please note our layout has changed, select a Service Issue category to see additional options

Name Name * First Last
Your Full User ID *
Must be 8 characters. Currently Entered: 0 characters.
Example: Your Full AHSN/PHYS/VEND/STUD assigned account
Email Address *

Please use your Norton email address if you have one
Phone Phone * - ### - ### ####

Please provide direct dial number or backdoor number and extension
Location *

Ex: Watterson 12th floor, NCI 2nd floor, etc
PC Number *

Ex: WATLACP01, CLKCMAAT01, etc.
Service Issue *

Service Issue Epic Imaging Health Information Mangement (HIM) Sunquest / Lab Other
Other Issue *

Other Issue Printer PC Phone Experian/One Source People Center Tiger Text Conference Call Bswift Lync NGood Health Atlas Software DSS / CIA Database Change Request ProWatch Request/Issues MaxPro Request/Issues Kronos Version 6 Kronos Version 8 Kronos Sign-off Removal OnBase Vocera emsCharts FaxSweep Folder Issues (Move, Delete, etc) Slack IM Request Other Other
Epic Issue *

Epic Issue Epic Ambulatory Epic ADT (Admissions/ Discharge/ Transfers) Epic Beacon Epic Cadence Epic Claims Remits Epic Company Profile Epic Cupid Epic Haiku Epic HIM Technical Epic Hospital Billing Epic Radiant Epic OpTime Epic Willow Ambulatory Epic Willow (Pharmacy) Epic Professional Billing (Physician) MyChart Telehealth Visit – Issues Alaris IV Pump / Epic Integration Issues
Sunquest Issue *

Sunquest Issue Bloodbank Cerebro ClinFin Collection Manager CoPathPlus General Application General Lab Instruments (Includes DI &WAM) Micro Password Issues/Reset Patient Lock Printing (Labels) Smarts Routing Transfusion Manager
Ambulatory Issue *

Ambulatory Issue Need to close or cancel an order Need help to close an encounter Need help to close or delete note Need a report created or edited Other Other
Cadence Issue *

Cadence Issue Add/Change/Update Provider Information Add/Change/Update Schedule Referral Issues
Experian One Source Issue *

Experian One Source Issue New Access Modify Access Remove Access Update Information
Tiger Text Issue *

Tiger Text Issue Password/Pin Issues New Access Request Other Other
NGood Health Issue *

NGood Health Issue Access Issues Password Reset Benefit Questions/Concerns
Atlas Software Issue

Atlas Software Issue Atlas Software Support Atlas Software Printing
Imaging Location *

Imaging Location AUD NWC Brownsboro Downtown Outlying
Imaging Issue *

Imaging Issue PACS - Radiology CPACS - Cardiology
HIM Issue

HIM Issue Chart Correction Inactive Provider Medical Records Scanning mModal Support Onbase Patient Window Release of Information
OnBase Issue

OnBase Issue Application Issues GL Cash Coding Request
Vocera Badge Serial Number *
Fax Sweep Folder Name *
MUST BE SUBMITTED BEFORE PAYROLL CLOSE FOR THE WEEK
Name of the employee: *
AHSN/VEND of the employee:
Please Note

Click here to fill out the proper form
Additional Information Needed
Facility or Practice *
Employee Role *
Manager or Director Name *
Will they run estimates *

Will they run estimates Yes No
Printer Number *
Alternative phone number to be contacted at Alternative phone number to be contacted at * - ### - ### ####
Extension of affected phone *
Description of Problem *
Conference Call Specifics
Date of Call Date of Call * / MM / DD YYYY
Time Of Call Time Of Call * : HH MM AM/PM

Eastern Standard Time
Duration of Call in Minutes *
Total Lines Needed *
Recurring *
How Many Times *
Upload a File

Attach Files

Information Service Request

Information Service Request

MUST BE SUBMITTED BEFORE PAYROLL CLOSE FOR THE WEEK

Please Note

Click here to fill out the proper form

Additional Information Needed

Conference Call Specifics